Refund & Cancellation Policy

This policy explains what a school pays for, how a school cancels, and when money comes back. It applies to the preschool management platform described on this site, and to the schools that subscribe to it. It is offered by:

In this policy, “we” and “us” mean TantraDev Information Technologies LLP, a limited liability partnership. “You” and “your school” mean the preschool, playschool or daycare that subscribes. Every amount in this policy is in Indian Rupees.

This policy is about money. Two other documents sit beside it. What we do with the personal data in your account is set out in our Privacy Policy. The wider terms of use are in our Terms of Service. Where the three cover the same ground, read them together.

The platform is a subscription, sold as a plan sized to the number of active students on your register, so a small playschool pays less than a large one. Every plan includes every module; the plans differ only in how many children they cover.

Every price is exclusive of GST. GST at 18% is added on top and is not included. You can pay yearly, in advance, or monthly at one-tenth of the yearly price, invoiced after each month ends. An active student means a student marked active on your school’s account. If you think a count is wrong, ask us and we will show you the figures your plan was worked out from.

Founding schools. The first 10 schools to subscribe pay 25% less than the prices above, on either way of paying. A founding school keeps that price for as long as its subscription continues without a break, including after a move to a larger plan, and we do not raise it during that time. It ends if the subscription ends: a school that rejoins later pays the price published then.

There is no setup fee. The monthly option has no minimum term. A yearly plan runs for twelve months from the day your free first month ends; before it is up we send you the renewal invoice, and if you tell us you do not want to renew, the plan simply ends. There is no automatic charge, because we hold no card or mandate to charge.

If your active students go above your plan’s limit for a full calendar month, we move you to the next plan and invoice only the difference between the two, for the whole months left in your plan year. We never move you down part-way through a year; choose a smaller plan at renewal.

If the GST rate changes by law, the new rate applies from the day the change takes effect. If we change our prices, we tell you in writing first. A yearly plan already paid for is never re-priced: the new price applies from your next renewal, or on the monthly option from a later month — never to a period already invoiced.

This website does not take payments. There is no checkout and no payment gateway on it. We do not ask for, see or store card details anywhere on this site.

The platform issues GST-ready invoices and records payments a school has already made by other means — bank transfer, UPI, cheque or cash. Recording a payment is bookkeeping; it is not collecting money online.

So there is no automatic online refund button, and this policy does not pretend otherwise. A refund is worked out by hand, by us, against our invoice and payment records.

A refund goes back by the route the payment arrived by — to the bank account or UPI ID the money came from. If you paid in cash or by cheque, or that account has since been closed, we ask you in writing for the school’s bank details first. A refund is paid to the school, not to an individual.

Write to admin@tantradev.com from an email address on your school’s account, or call +91 92703 85626 and follow it up in writing so there is a record. Tell us your school name and the date you want the subscription to end. You do not have to give a reason.

We acknowledge every cancellation in writing. Please treat a cancellation as done only once you have that acknowledgement from us — not before.

We ask for no notice period, on either way of paying. Tell us any time and your subscription stops at the end of the month you tell us in. On the monthly option that month is the last one invoiced; on a yearly plan the months after it are refunded as set out below. Until that date your account stays open for your staff and parents in the ordinary way, and an invoice already raised for a period you have used remains payable.

On the monthly option there is nothing to refund. Each month is invoiced after it ends, so the month you cancel in is simply the last one billed.

On a yearly plan, paid in advance, leaving early does mean money back. We charge the months you have started at the monthly price — one-tenth of the yearly price each — and refund the rest. A month counts as started from its first day.

For example, a school on the up-to-100 plan at ₹15,000 a year that leaves after 4 months is charged 4 × ₹1,500 = ₹6,000, and gets ₹9,000 back, plus the GST paid on that amount. After 10 months have started there is nothing left to refund. The same rule applies to a founding price, worked out on what the school actually paid.

We use the monthly price, not a twelfth of the year, so that leaving a yearly plan early never costs more than paying monthly would have — and never less, which would make the monthly option pointless.

An invoice can be questioned for 30 days from its date. A yearly invoice is dated when the plan year starts; a monthly invoice is dated after the month it covers.

Two things are not part-used months and are not limited by that window: a billing mistake and a duplicate charge. Both are dealt with under “Billing mistakes and duplicate charges” below, and we correct them whenever they come to light.

We advertise no setup fee, and your first month is on us while we get your school running — students brought across from your spreadsheet, classes and fee heads set up, staff added, everyone shown how it works. That offer applies once, to your school’s first month on the platform. A yearly plan starts when the free month ends, so the free month is never one of the twelve.

If you cancel during that free first month, there is nothing to refund, because there was nothing to pay. You will not be invoiced for it, and there is no setup charge, cancellation charge or clawback of the free month for leaving early.

If you did pay us something before the free month ended — an advance, or a month invoiced early in error — we return it in full. You should not be out of pocket for a month that was meant to be free.

We can change or withdraw this offer for schools that have not yet joined. Withdrawing it never affects a school that is already receiving it.

This section is unconditional. If we billed you wrongly, we put it right. That is us correcting our own error, not us granting a favour, so it does not depend on notice periods or on the refund window above.

We refund in full, on your request or on our own review, where:

• the same invoice or the same amount was paid twice;
• an invoice was raised for a month after your subscription had already ended;
• you were put on a larger plan than your active students needed, or moved up a plan you had not outgrown;
• the amount does not match the published price or the founding price you are owed, or GST was applied at the wrong rate;
• any other amount was collected from you that you did not owe.

Tell us as soon as you spot it and we will check it against our own records. If you are still subscribed and you would rather have the amount set against your next invoice than sent back to your bank, say so — that choice is yours, not ours.

Our GSTIN is 27AAXFT7282J1Z5. GST that we have already charged and paid to the government cannot simply be handed back across the table. It is reversed the way GST law requires.

We issue a credit note against the original invoice. A credit note is the formal document that cancels part or all of a GST invoice, and we report it in our GST return for the period in which it is issued.

• The credit note quotes the original invoice number and shows the base amount and the GST separately.
• The money we send back is the amount you actually paid, tax included. The credit note is how the tax side of it is squared with the department.
• If your school claimed input tax credit on the original invoice, your accountant will need to reverse that credit in your own return.
• GST law sets a deadline: a credit note must be issued no later than 30 November after the end of the financial year the original invoice belongs to. Tell us about a wrong invoice when you notice it rather than at the end of the year.

Email admin@tantradev.com with the words “Refund request” in the subject line. If it is easier to explain by voice, call us on +91 92703 85626 and put it in writing afterwards, so both sides have the same record.

Please include:

• your school name, and the branch if you run more than one;
• the invoice number and invoice date;
• the amount, and how the payment was made;
• the bank or UPI reference, if you have it — it makes the check quick;
• what you believe is wrong.

What we do then:

• we acknowledge your request in writing;
• we check it against our invoice and payment records;
• we tell you in writing whether it is approved, and if it is not, why;
• an approved refund goes out within 10 working days of approval, by the route the payment reached us by.

Your bank may take further time to show the credit after we have sent it. That part is outside our control.

The records in your account are yours. Leaving must not cost you your admission register, your fee ledger or a child’s file. So the order is export first, deletion after.

• Ask us in writing and we send you an export of your school’s records. You can ask while you are subscribed, and for 90 days after the date your subscription ends.
• During that period the data is retained, but the account is closed to ordinary day-to-day use.
• Once that period ends, we delete your school’s data from the live platform inside 90 days. Records we are required by law to keep are the exception — see “Legal retention exceptions” in the Privacy Policy.

There are two exceptions, and both are required of us rather than chosen by us. Invoices, payment records and tax documents are kept for as long as Indian tax law requires. Anything we are legally ordered to preserve for a proceeding is kept until that proceeding ends.

Deletion is final. We cannot bring a deleted school back, so take your export while it is available.

Under the Digital Personal Data Protection Act, 2023 your school is the Data Fiduciary for the children’s data it holds — the one who decides what is done with it. We are the Data Processor and act only on your school’s instructions. Deleting the data when you leave is one of those instructions.

Almost every child on the platform is under six, so Section 9 of that Act applies to their data. Getting verifiable consent from a parent or guardian is the school’s job as Data Fiduciary. We process a child’s data only as the school instructs, and we never use it for advertising, for tracking, or for behavioural monitoring of a child. Children do not have accounts on the platform, and nothing on this website is aimed at a child — the accounts belong to the school’s staff and to parents and guardians.

How we handle personal data day to day — security, sub-processors, retention and how a person exercises their rights — is set out in our Privacy Policy. If a breach ever affects your school’s data we tell your school without delay, with what we know, so that your school as Data Fiduciary can make the report the Act requires of it, and we help with that report. Our duties under the Information Technology Act, 2000 and the rules made under it apply as well.

Indian law requires us to name a person you can take a complaint to, and to answer it inside a fixed time. That is our Grievance Officer.

Put “Grievance” in the subject line. The Grievance Officer takes complaints about billing, cancellation and refunds under this policy, and complaints about personal data under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 with the rules made under it. Thirty days is the outer limit the law allows us, not a target — we aim to answer well inside it.

If our answer does not satisfy you, you can complain to the Data Protection Board of India where the complaint is about personal data, or take the dispute to the courts named below.

If you think a refund decision of ours is wrong, reply to it and say why. Most of these come down to an invoice or a student count, which is usually quick to check. If we still disagree after that, escalate it to the Grievance Officer named above.

This policy is governed by Indian law. The courts at Pune, Maharashtra have exclusive jurisdiction, which means a dispute under this policy is heard there and nowhere else.

If we change this policy, the new version is published on this page with a fresh date at the top. A change never applies backwards to a refund you have already asked for, or to a cancellation you have already given notice of.

This policy covers only what your school pays us for the software. It says nothing about the fees parents pay your school.

Admission fees, term fees, deposits, transport and daycare charges are between your school and its parents, on your school’s own terms. We set no rule about them, we take no part in deciding them, and nothing in this policy gives a parent a right to a refund from your school or obliges your school to give one.

The platform records your fee invoices and payments, and can record a refund your school has decided to give. Recording it is bookkeeping. The decision, and the money, remain yours.